Business Services

 

High flexibility – reliable stability

Thanks to up-to-date knowledge, tried and tested tools and a powerful infrastructure, we can help you optimise your customer relationships quickly and easily. With our long-standing experience as a full-service provider, we can offer you support in every area, be it consulting, design, implementation or reliable day-to-day operation of all the processes you need.

Consulting
We work closely alongside you to transform your ideas into specific strategies that will lead to measures that we can put into practice. Together we examine ways of increasing sales using your existing customer portfolio.

Carefully targeted business and customer analyses are the basis for recognising opportunities for future business success. Accarda has comprehensive analysis and consultancy expertise to help you analyse your business potential.

For you as project manager, working with Accarda gives you a great deal of security so that the decisions you make will produce the best possible results.

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Design
The better defined your wishes and requirements, the more effectively we can put them into practice; your success can be clearly measured.

We hold joint workshops and discussions with you in order to set targets for all your projects, specify any framework conditions and build up a detailed list of specifications. On this basis, we can develop appropriate concept solutions or specifically targeted individual measures to complete your existing customer relationship management.

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Implementation
Success is inconceivable without implementation skills. As your dedicated partner, we put your ideas into practice and offer you support during the implementation stage, as well as making sure that your processes are efficient. In planning the implementation, we take into account the defined budget, oversee quality assurance and monitor deadlines to fit your schedule.
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Operation
To ensure that the introduction of a customer card or bonus program does not fail as a result of exorbitant investment costs, we make a comprehensive infrastructure available for you to use.

We offer:

  • A powerful IT infrastructure
  • An in-house data processing centre
  • An in-house customer care centre
  • Data warehouse expertise
  • Expert use of customer databases
  • Our own printing centre (laser printing, personalisation, ink jet addressing)
  • A letter shop (enveloping, inserting enclosures, optimising postage costs)

We make professional customer relationship management possible for any company.

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All the services can be provided as a comprehensive full service or as individual services in complement to your existing customer management processes. You can contact us whenever you want to make use of our powerful infrastructure or our risk and financial management expertise.

Beat Bouquet, COO

As a full service provider we design, implement or extend customer loyalty programs to suit your needs.

Beat Bouquet, COO
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